MCFCTIEVENTLOG

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CTI event log


PeopleSoft Field NameField TypeColumn TypeDescription
MCFDOMAINCharacter(50)VARCHAR2(50) NOT NULLDomain
SEQ_NBRNumber(15,0)DECIMAL(15) NOT NULLSequence Number
MCFUQQUEUETIMEDateTime(26)TIMESTAMP NOT NULLMCF Universal Queue date time field indicating the time when this task/event was enqueued
MCFRENTOPICCharacter(254)VARCHAR2(254) NOT NULLPublished topic for this RENSRV event.
MCFLOGGEDEVENTCharacter(4)VARCHAR2(4) NOT NULLType of event that occurred in the Universal Queue system. translate values
MCFUQTASKTYPECharacter(4)VARCHAR2(4) NOT NULLType of Universal Queue task
CH=Chat
EM=Email
GN=Generic
VO=Voice
MCF_EVENTTYPECharacter(32)VARCHAR2(32) NOT NULLEvent Type
LANGUAGE_CDCharacter(3)VARCHAR2(3) NOT NULLLanguage Code translate values
MCFUQTASKNUMCharacter(30)VARCHAR2(30) NOT NULLUnique identifier for a task in the Universal Queue.
MCFUQQUEUEIDCharacter(32)VARCHAR2(32) NOT NULLQueue ID
MCFUQAGENTIDCharacter(30)VARCHAR2(30) NOT NULLAgent Id
MCFUQCOSTNumber(3,0)SMALLINT NOT NULLCost of task used in the Universal Queue to determine task to Agent routing.
MCFUQPRIORITYNumber(2,0)SMALLINT NOT NULLPriority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQSKILLLEVELNumber(3,0)SMALLINT NOT NULLSkill Level
PT_CTI_AGENTIDCharacter(32)VARCHAR2(32) NOT NULLCTI Agent ID
CTI_ANICharacter(24)VARCHAR2(24) NOT NULLANI
CTI_DNISCharacter(24)VARCHAR2(24) NOT NULLDNIS
CTI_THISDNCharacter(24)VARCHAR2(24) NOT NULLThis DN
CTI_OTHERDNCharacter(24)VARCHAR2(24) NOT NULLOther DN
CTI_CALLIDCharacter(32)VARCHAR2(32) NOT NULLCall ID
CTI_REFERENCEIDCharacter(32)VARCHAR2(32) NOT NULLReference ID
CTI_CALLDURATIONCharacter(8)VARCHAR2(8) NOT NULLCall Duration
CTI_RELEASERESONCharacter(1)VARCHAR2(1) NOT NULLCall released Reason
0=0 - Hangup
1=1 - Transfered
2=2 - N/A
CTI_TRANSCONTEXTCharacter(30)VARCHAR2(30) NOT NULLContext ID
CTI_URLPOPPEDCharacter(254)VARCHAR2(254) NOT NULLURL Popped
CTI_ADDLINFOLong CharacterCLOBAdditional Information
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PTRef generated on 09-JUN-19