MCFUQEVENTLOG

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MCF Universal Queue Event Log

This log contains RENSRV events that occur during the course of operating the MCF Universal Queue.

PeopleSoft Field NameField TypeColumn TypeDescription
MCFDOMAINCharacter(50)VARCHAR2(50) NOT NULLDomain
SEQ_NBRNumber(15,0)DECIMAL(15) NOT NULLSequence Number
MCFUQQUEUETIMEDateTime(26)TIMESTAMP NOT NULLMCF Universal Queue date time field indicating the time when this task/event was enqueued
MCFRENTOPICCharacter(254)VARCHAR2(254) NOT NULLPublished topic for this RENSRV event.
MCFLOGGEDEVENTCharacter(4)VARCHAR2(4) NOT NULLType of event that occurred in the Universal Queue system. translate values
MCFUQTASKTYPECharacter(4)VARCHAR2(4) NOT NULLType of Universal Queue task
CH=Chat
EM=Email
GN=Generic
VO=Voice
LANGUAGE_CDCharacter(3)VARCHAR2(3) NOT NULLLanguage Code translate values
MCFUQTASKNUMCharacter(30)VARCHAR2(30) NOT NULLUnique identifier for a task in the Universal Queue.
MCFUQQUEUEIDCharacter(32)VARCHAR2(32) NOT NULLQueue ID
MCFUQAGENTIDCharacter(30)VARCHAR2(30) NOT NULLAgent Id
MCFUQCOSTNumber(3,0)SMALLINT NOT NULLCost of task used in the Universal Queue to determine task to Agent routing.
MCFUQPRIORITYNumber(2,0)SMALLINT NOT NULLPriority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQSKILLLEVELNumber(3,0)SMALLINT NOT NULLSkill Level
DESCRLONGLong CharacterCLOBLong Description
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PTRef generated on 09-JUN-19