MCFUQLOG

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Universal Queue Log

Log table of events that occur in the Universal Queue

PeopleSoft Field NameField TypeColumn TypeDescription
MCFUQEVENTCharacter(4)VARCHAR2(4) NOT NULLType of event that occurred in the Universal Queue system.
ACPT=Accept
ASGN=Assign
DONE=Done/Dequeue
LGIN=Login
LGOT=Logout
NWST=New state
RSRT=Restart
TOUT=Timeout
USGN=Unassign
MCFUQTASKNUMCharacter(30)VARCHAR2(30) NOT NULLUnique identifier for a task in the Universal Queue.
MCFUQTIMEDateTime(26)TIMESTAMP NOT NULLTime at which the event occured in the Universal Queue.
MCFUQAGENTIDCharacter(30)VARCHAR2(30) NOT NULLAgent Id
MCFUQQUEUEIDCharacter(32)VARCHAR2(32) NOT NULLQueue ID
MCFUQINFOCharacter(254)VARCHAR2(254) NOT NULLField that contains additional information on the Universal Queue event that occured.
MCFUQTASKTYPECharacter(4)VARCHAR2(4) NOT NULLType of Universal Queue task
CH=Chat
EM=Email
GN=Generic
VO=Voice
MCFUQPRIORITYNumber(2,0)SMALLINT NOT NULLPriority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQCOSTNumber(3,0)SMALLINT NOT NULLCost of task used in the Universal Queue to determine task to Agent routing.
index back(c)David Kurtz 2019, www.go-faster.co.ukPeopleTools 8.54
PTRef generated on 09-JUN-19