MCFUQTASKTYPECH=Chat
EM=Email
GN=Generic
VO=Voice
Default: 15
Default: 20
Default: 1
MCFUQTASKCFG |
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|---|---|
Default task values by type |
| PeopleSoft Field Name | Field Type | Column Type | Description |
|---|---|---|---|
| MCFUQTASKTYPE |
Character(4) | VARCHAR2(4) NOT NULL |
Type of Universal Queue task
CH=Chat EM=Email GN=Generic VO=Voice |
| MCFUQCOST | Number(3,0) | SMALLINT NOT NULL | Cost of task used in the Universal Queue to determine task to Agent routing. |
| MCFUQPRIORITY | Number(2,0) | SMALLINT NOT NULL | Priority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue. |
| MCFUQSKILLLEVEL | Number(3,0) | SMALLINT NOT NULL | Skill Level |
| MCFUQAGTTMOUT_SECS | Number(4,0) | SMALLINT NOT NULL | Acceptance Timeout in Seconds |
| MCFUQACTIMOUT_MINS | Number(6,0) | INTEGER NOT NULL | Action Timeout in Minutes |
| MCFUQCPLTMOUT_MINS | Number(6,0) | INTEGER NOT NULL | Completion Timeout in Minutes |
| MCFCHATSESSTO | Number(5,0) | INTEGER NOT NULL |
Inactivity Timeout in Minutes
Default: 15 |
| MCFGREETINTERVAL | Number(2,0) | SMALLINT NOT NULL |
Greeting interval in Seconds
Default: 20 |
| SEQ_NBR | Number(15,0) | DECIMAL(15) NOT NULL |
Sequence Number
Default: 1 |
| index back | (c)David Kurtz 2020, www.go-faster.co.uk | PeopleTools 8.58 PTRef generated on 21-DEC-20 |