MCFUQTASKCFG

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Default task values by type


PeopleSoft Field NameField TypeColumn TypeDescription
MCFUQTASKTYPECharacter(4)VARCHAR2(4) NOT NULLType of Universal Queue task
CH=Chat
EM=Email
GN=Generic
VO=Voice
MCFUQCOSTNumber(3,0)SMALLINT NOT NULLCost of task used in the Universal Queue to determine task to Agent routing.
MCFUQPRIORITYNumber(2,0)SMALLINT NOT NULLPriority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQSKILLLEVELNumber(3,0)SMALLINT NOT NULLSkill Level
MCFUQAGTTMOUT_SECSNumber(4,0)SMALLINT NOT NULLAcceptance Timeout in Seconds
MCFUQACTIMOUT_MINSNumber(6,0)INTEGER NOT NULLAction Timeout in Minutes
MCFUQCPLTMOUT_MINSNumber(6,0)INTEGER NOT NULLCompletion Timeout in Minutes
MCFCHATSESSTONumber(5,0)INTEGER NOT NULLInactivity Timeout in Minutes

Default: 15

MCFGREETINTERVALNumber(2,0)SMALLINT NOT NULLGreeting interval in Seconds

Default: 20

SEQ_NBRNumber(15,0)DECIMAL(15) NOT NULLSequence Number

Default: 1

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PTRef generated on 09-JUN-19